If you have a finance facility with us and need to get in touch please
email customer.services@premiumcredit.ie
By Phone: 0818 300105
Our Team are here to take your call between 8.30am and 5pm, Monday to Friday.
By Post: Premium Credit Limited, Q-House, 76 Furze Road, Sandyford Business Park, Dublin 18
COVID-19
Following the coronavirus outbreak, we continue to monitor the situation closely and adhere to guidance set out by the Irish Government and Health Service Executive.
We are aware of the steps being taken by the government to support customers through this difficult time (please refer to www.gov.ie), and also the guidance produced by our own Regulator, the Central Bank of Ireland (CBI) in relation to customer support.
We are committed to providing whatever support we can to assist customers through this challenging period, including any forbearance options which we believe are appropriate. Every customer case will be considered on its own merit and we encourage those with concerns to get in touch as early as possible.
We have a robust operational resiliency program in place, covering all our teams and offices in Ireland and the UK. We are well prepared to maintain our services in adverse circumstances and continue to operate as normal.
Communication remains key, and as the situation evolves, we will provide further updates. If you have a Commercial agreement with us (the reference starts with ‘C’) then please contact us at colls@pcl.co.uk or Ph 01 2130210. If you hold a consumer agreement (your reference starts with ‘D’), please contact your broker in the first instance who will have the details of the forbearance options available to you.
If you are experiencing difficulties in making your payments you may also contact the Money Advice and Budgeting Service (MABS) on 1890 283438 or visit www.mabs.ie. MABS is a national, free, confidential and independent service for people in debt or in danger of getting into debt.
If you are a broker or an insurer who currently has a finance facility with us and need to get in touch please
email client.services@premiumcredit.ie
If you are interested in using our services and want to find out more, please
email marketing@premiumcredit.ie
By Phone: 0818 300095
Our Team are here to take your call between 8.30am and 5pm, Monday to Friday.
By Post: Premium Credit Limited, Q-House, 76 Furze Road, Sandyford Business Park, Dublin 18
We offer facilities for a wide range of professional services such as accountants, trade associations and consultancy fees, as well as for sports & leisure related memberships. If you would like to talk to someone about finance for any Annual Fees like our Fairway Credit scheme for golf clubs and FeePlan facility for accountancy firms, please email ddmsie@premiumcredit.ie
By Phone: 0818 300095
Our Team are here to take your call between 8.30am and 5pm, Monday to Friday.
By Post: Premium Credit Limited, Q-House, 76 Furze Road, Sandyford Business Park, Dublin 18
We aim to provide high-quality products and consistent service at all times. If, however, you are not satisfied with the service you have been given, please get in touch. Feedback is invaluable as it ensures we regularly review our service, so we can make enhancements as required to improve the customer experience.
You can contact us verbally over the phone or in writing if preferred. Our contact details are:
By Phone: 0818 300095
Our Team are here to take your call between 8.30am and 5pm, Monday to Friday.
By Email: customer.services@premiumcredit.ie
By Post: Premium Credit Limited, Q-House, 76 Furze Road, Sandyford Business Park, Dublin 18
Our Team will make every effort to resolve your complaint within your initial call to us. If this is not possible then your complaint will be referred to our Branch Manager.
Where a more detailed investigation is required our Branch Manager will acknowledge your complaint in writing within 5 working days of receiving your complaint. Where possible, we will provide you with a full response within this acknowledgement letter.
To help us handle your complaint quickly please quote the agreement reference number which starts with a ‘C’ or a ‘D’ printed on any correspondence you have received from us.
If we are unable to resolve your complaint within 5 working days
Our Branch Manager will fully investigate your complaint, and endeavour to resolve it within 3-5 working days.
If we are unable to resolve your complaint within 3-5 working days, we will acknowledge receipt of your complaint in writing, explain why our investigation needs to be continued and provide you with our complaints process.
Further investigation will continue, and we will aim to provide you with a full response within 20 working days of your initial complaint.
If in the unlikely event we have not been able to provide you with a final response to your complaint in 20 working days, we will send you a further letter explaining why we have not been able to reach a decision, we will let you know when you can expect our final response and provide you with contact details for the Financial Services and Pensions Ombudsman.
Our Response
If your complaint is not resolved after 40 working days, or you are not satisfied with the final response that’s been given, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman.
You can contact the Financial Services and Pensions Ombudsman on the following details:
By Phone: 01-567 7000
By Post: Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
By Email: info@fspo.ie
By Web: www.fspo.ie
For any PR or media enquiries, please email marketing@premiumcredit.ie
If you want to make an enquiry regarding recruitment, please contact recruitment@pcl.co.uk
If you have noticed any activity you feel may be suspicious, please report it to phishing@pcl.co.uk.
If you would like to make an investor enquiry, please contact investor@pcl.co.uk
This email address is for institutional investor or analyst enquiries only. We are unable to deal with general enquiries.
