We offer facilities for a wide range of professional services such as accountants, trade associations and consultancy fees, as well as for sports & leisure related memberships. If you would like to talk to someone about finance for any Annual Fees like our Fairway Credit scheme for golf clubs and FeePlan facility for accountancy firms, please email firstname.lastname@example.org
We aim to provide high-quality products and consistent service at all times. If, however, you are not satisfied with the service you have been given, please get in touch. Feedback is invaluable as it ensures we regularly review our service, so we can make enhancements as required to improve the customer experience.
You can contact us verbally over the phone or in writing if preferred. Our contact details are:
By Phone: 0818 300095
Our Team are here to take your call between 8.30am and 5pm, Monday to Friday.
By Email: email@example.com
By Post: Premium Credit Limited, Arena House, Arena Road, Sandyford Business Estate, Dublin 18
Our Team will make every effort to resolve your complaint within your initial call to us. If this is not possible then your complaint will be referred to our Branch Manager.
Where a more detailed investigation is required our Branch Manager will acknowledge your complaint in writing within 5 working days of receiving your complaint. Where possible, we will provide you with a full response within this acknowledgement letter.
To help us handle your complaint quickly please quote the agreement reference number which starts with a ‘C’ or a ‘D’ printed on any correspondence you have received from us.
If we are unable to resolve your complaint within 5 working days
Our Branch Manager will fully investigate your complaint, and endeavour to resolve it within 3-5 working days.
If we are unable to resolve your complaint within 3-5 working days, we will acknowledge receipt of your complaint in writing, explain why our investigation needs to be continued and provide you with our complaints process.
Further investigation will continue, and we will aim to provide you with a full response within 20 working days of your initial complaint.
If in the unlikely event we have not been able to provide you with a final response to your complaint in 20 working days, we will send you a further letter explaining why we have not been able to reach a decision, we will let you know when you can expect our final response and provide you with contact details for the Financial Services and Pensions Ombudsman.
If your complaint is not resolved after 40 working days, or you are not satisfied with the final response that’s been given, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman.
You can contact the Financial Services and Pensions Ombudsman on the following details:
By Phone: 01-567 7000
By Post: Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
By Email: firstname.lastname@example.org
By Web: www.fspo.ie