12th March 2021
Helping customers in a pandemic 1 year on
Covid-19, is a name we have become all too familiar with over the last 12 months. A name that conjures up dread and anxiety given the sheer impact on us all. It is something that most businesses would have captured on their risk registers under the “pandemic” category, but how have firms survived over the last 12 months and what lessons have we learned? On the survival point, many companies have unfortunately not survived, others have benefitted from increased demand in their sectors, such as online businesses, and some have had to adapt to survive. Whichever category you fall into, there are lessons to be learned.